Contact Us

Before contacting us please read the following:

Haven't received your order?

All orders are sent using a Tracked service.

Royal Mail may take up to 10 days to deliver and will not class an item as missing until 10 working days have passed since the order was sent.

You can track the delivery status of your order via our Track Your Order page, the link in your order confirmation email or by clicking on the Need Help? chat button at the bottom right hand side of the screen.

When will my order be sent?

We aim to send out all orders placed before midnight on the next working day (Mon-Fri excluding bank holidays).

This is our target however at busy times we might not be able to do this and once your order has been sent you will receive a dispatch confirmation email. As an example, if you order before midnight on Monday we will aim to send this out to you on Tuesday.

Still need to contact us?

The best way for us to assist you is by completing our dedicated contact form below and we will reply via email. Please include your order reference where possible.

Our working days are Monday to Friday excluding bank holidays. We usually reply within a day, but it can take us a bit longer over the weekends.