Delivery and Returns

Shipping Information

We aim to send out all orders placed before midnight on the next working day (Mon-Fri excluding bank holidays). At busy times we might not be able to do this and once your order has been sent you will receive a dispatch confirmation email. As an example, if you order before midnight on Wednesday we will aim to send this out to you on Thursday.

Our working days are Monday-Friday (we are closed bank holidays). While we always do our best to meet the next working day dispatch goal at during busy periods there might be an additional delay in dispatching your order.

All orders are sent using a tracked service. When ordering please submit your email address to receive delivery updates. Delivery is not guaranteed by any of our couriers.

UK Mainland Delivery

All orders sent Royal Mail Tracked 48 service. Royal Mail Tracked 48 is usually a 2-3 business day delivery service but at peak times they may take longer to deliver.

Although Royal Mail offers 48 hour delivery this is not a guaranteed service.

Northern Ireland, Scottish Highlands and Islands

Delivery charges are the same as UK mainland. Please be aware that delivery might take several days. We reserve the right to use a different courier or postal service for some remote location post codes.

Guernsey, Jersey, and the Isle of Man

International Delivery

Please note, that all deliveries outside the Great Britain and Northern Ireland may be subject to import duties. GIGSAK does not cover import duties and if you are concerned about import fees please check this with your local customs office.

Orders to the rest of the world: All orders sent Royal Mail International Tracked service. Deliveries to Europe usually take 3-5 working days. The rest of the world usually 6-11 working days.

Most orders should reach you within 14 days of dispatch from our GIGSAK HQ.

The quickest method to calculate delivery charges is to add items to the shopping cart and use the 'Calculate shipping' function at the bottom left of the screen.

We reserve the right to use a different delivery method at any time but will always send all orders with a reliable courier service.

Track Your Order

Visit our Track Your Order page to get the delivery status of your order.

Returns Information

If you are in any way unhappy with your purchase please contact us. We will always do our best to put things right. Further details can be found in our refund policy.

Purchases are covered by distance selling regulations. For more information please click here.